Introduction Private school and education service disputes in Turkey are a growing area of Turkish Consumer Law. Families may sign contracts with private kindergartens, primary schools, middle schools, high schools, language courses, exam preparation centers, online education platforms, private tutoring institutions, art schools, sports academies, vocational courses, or other private education providers. These agreements often […]
Introduction Unauthorized credit card charges in Turkey are a serious consumer protection issue. A consumer may notice an unknown transaction on a credit card statement, receive an SMS for a purchase they did not make, discover recurring subscription charges, face online card fraud, or see payments made after the card was lost or stolen. These […]
Introduction Unlawful service fees in Turkey are one of the most common and practical consumer law problems. Consumers may face unexpected charges in restaurants, cafés, hotels, online purchases, digital platforms, subscriptions, private hospitals, travel bookings, ticketing websites, repair services, and banking transactions. These charges may appear under different names such as “service fee,” “table fee,” […]
Introduction Product safety and recall obligations are essential components of consumer protection in Turkey. A consumer does not only expect a product to work properly; the consumer also expects the product to be safe. A toy should not contain harmful substances, an electrical product should not create fire risk, a cosmetic product should not endanger […]
Introduction Delivery delays in online purchases are among the most common consumer disputes in Turkey. A consumer may order a product from an e-commerce website, online marketplace, mobile application, or social media seller, pay the price in advance, and then wait for days or weeks without receiving the goods. Sometimes the seller claims that the […]
Introduction Refund rights in Turkey are one of the most important protections granted to consumers under Turkish Consumer Law. In daily life, consumers may buy defective products, receive poor services, cancel online purchases, withdraw from distance contracts, terminate subscriptions, challenge unlawful banking fees, or demand repayment after misleading commercial practices. In all these situations, the […]
Introduction Online marketplaces have become one of the most important channels of consumer commerce in Turkey. Consumers now purchase clothing, electronics, home appliances, cosmetics, furniture, food products, digital services, tickets, travel services, books, toys, spare parts, and countless other goods through marketplace platforms rather than directly from a single seller’s physical store or website. This […]
Introduction Foreign consumers in Turkey are protected by Turkish Consumer Law when they enter into consumer transactions with sellers, suppliers, service providers, online platforms, private hospitals, travel agencies, real estate developers, vehicle dealers, hotels, digital service providers, or other commercial actors operating in Turkey. A foreign national who buys a product in Istanbul, receives private […]
Introduction Digital services and app-based purchases have become a central part of consumer life in Turkey. Consumers now purchase streaming memberships, mobile application subscriptions, cloud storage, online education programs, digital newspapers, software tools, gaming content, virtual items, premium app features, ride-hailing services, food delivery memberships, fitness applications, online consulting services, and other digital products through […]
Introduction Real estate and prepaid housing sales under Turkish Consumer Law are among the most important legal issues for property buyers in Turkey. A consumer who purchases a house, apartment, villa, residence unit, or off-plan property usually makes a major financial commitment. The buyer may pay a down payment, sign installment documents, use a housing […]