Introduction Online shopping disputes in Turkey have become one of the most common areas of consumer law. As e-commerce platforms, marketplace websites, mobile applications, social media sales and digital service providers continue to grow, consumers increasingly face legal problems related to defective products, late delivery, refund refusal, wrong items, fake sellers, misleading advertisements, warranty disputes […]
1. Legal Framework of Online Shopping in Turkey 1.1 Consumer Protection Law – Law No. 6502 The backbone of consumer protection in Turkey is the Law on Consumer Protection No. 6502. This statute sets out the general rules on: For online shopping, the provisions on distance contracts and defective goods/services are particularly important. 1.2 Distance […]