Introduction Roaming services in Turkey are an important legal and consumer protection issue for mobile subscribers, telecom operators, tourists, business travelers, foreign residents, students, logistics companies, IoT providers, eSIM platforms, connected vehicle companies and multinational businesses. Roaming allows a mobile subscriber to use voice, SMS and mobile data services outside the coverage area of their […]
Introduction Call center regulations and customer communication rules in Turkey are highly important for telecom operators, banks, insurance companies, e-commerce platforms, healthcare providers, travel companies, SaaS businesses, fintech companies, utility providers, debt collection teams, outsourcing companies and international businesses serving Turkish customers. A call center is not only a sales or support channel. It is […]
Introduction Telecom fraud in Turkey has become one of the most serious legal and practical risks for consumers, companies, banks, telecom operators, mobile virtual network operators, fintech platforms, e-commerce businesses and digital service providers. Mobile numbers are no longer used only for calls and SMS. They are now connected to banking applications, e-Government accounts, social […]
Introduction The right to internet access and digital rights under Turkish law have become increasingly important as daily life, public services, education, commerce, banking, journalism, political participation, legal remedies and social interaction move online. Internet access is no longer only a technical service supplied by telecom operators. It is now a gateway to information, communication, […]
Introduction Telecom mergers and acquisitions in Turkey require a much deeper legal review than ordinary corporate acquisitions. A telecom target is not only a company with customers, employees, contracts and revenue. It may also hold BTK authorizations, usage rights, numbering resources, frequency rights, network infrastructure, electronic communications facilities, subscriber data, traffic records, consumer contracts, interconnection […]
Introduction Fiber internet investment in Turkey is one of the most strategic areas of the electronic communications sector. Fiber optic infrastructure supports high-speed broadband, 5G backhaul, data centers, cloud services, fintech platforms, e-commerce, smart cities, online education, remote work, public services, artificial intelligence applications, IoT systems and corporate digital transformation. For telecom operators, infrastructure companies, […]
Introduction Telecom consumer contracts in Turkey are one of the most common sources of legal disputes between subscribers and operators. Mobile phone lines, fixed internet, fiber internet, cable TV, satellite services, fixed telephone lines, VoIP-based services, mobile data packages, modem campaigns and bundled digital services are usually provided through subscription agreements. These agreements may look […]
Introduction eSIM regulation in Turkey is one of the most important legal issues for mobile operators, virtual mobile network operators, IoT connectivity providers, connected vehicle companies, smartwatch manufacturers, smartphone distributors, foreign eSIM platforms, travel eSIM providers, fintech companies, cloud communication platforms and technology companies offering digital connectivity solutions. eSIM, also known as embedded SIM or […]
Introduction SIM card registration and identity verification rules in Turkey are among the most important compliance issues in the electronic communications sector. Mobile phone numbers are no longer used only for voice calls and SMS. They are now connected to banking applications, e-government services, social media accounts, two-factor authentication, digital wallets, delivery platforms, online marketplaces, […]
Introduction Public Wi-Fi services in Turkey are widely used by businesses, municipalities, hotels, cafes, restaurants, shopping malls, universities, hospitals, airports, libraries, co-working spaces, event venues, transport stations and public institutions. Offering free or paid internet access to visitors may look like a simple customer service. However, under Turkish law, public Wi-Fi may create legal obligations […]